Shipping and Delivery


Christmas Delivery
Please consider placing your Christmas Order as soon as possible to avoid disappointment.
We dispatch our orders everyday with Express eParcel Delivery

Having said that if you are concerned about a particular order or item you wish to purchase and you would like a confirmation that we can provide your delivery before Christmas please feel free to ask by providing the product code using the Contact Us

Choose carefully when selecting the box “Authority to Leave”.
By doing so you hereby authorise when confirming for your parcel to be delivered to and left at your nominated shipping address without requiring a signature for the delivery that The Jewel Shop will not replace or refund items which you do not receive if delivered without a signature.

We will post on business week days Monday – Friday excluding all Victorian public holidays.
We will send all orders by Australia Post Express eParcel.EXPRESS POST ePARCEL
Express Post eParcel combines the benefits of Post eParcel
– such as computerised lodgement, scanning at various points during processing and signature on delivery – with guaranteed next-business-day delivery within the Express Post network.

An almost paperless despatch process.
Transit cover is available up to $5,000 per article.

Parcels are processed through Australia Post’s Express distribution network;Using Australia Post eParcelElectronic consignment using Australia Post eParcel software.
Tracking and proof of delivery are available on-line at
Each consignment carries a barcode, which is scanned during the delivery process.
Signature and proof of delivery is recorded on delivery
Ability to check the status of the delivery by customers both sender and receiver, via the Internet at
Parcels are scanned and transferred to the delivery person for final delivery;
Upon delivery, a signature is obtained and the parcel scanned;If no one is at the delivery address to sign and receive the parcel, a delivery notification card will be left advising that the parcel can be collected from the nearest post office.
Please Contact Us If you have any questions about your delivery status, if you are concerned or require us to follow up on your delivery for you.

Ordering Personalised Jewellery

When ordering personalised jewellery it is important to note:
Currently orders are taking approximately 14-28 business days to be posted to you.
Urgent orders are available; Please feel free to use our Contact Us for an urgent order confirmation before placing your order if you are concerned about your delivery date.

Keeping you informed

We try to keep stock of all our designs for immediate dispatch.
Due to the popularity of our products there are times when we need to have items restocked or manufactured to order; we buy directly from the manufacturing company to offer our customers the best prices.
In the event we need to have designs made to order manufacturing can take 3-14 days.
If you are concerned or require an order urgently please check first for a delivery status before purchasing to avoid disappointment.

We will keep each customer informed with updated progress reports concerning all details regarding all orders, processing and shipping.
On completion of your order and payment confirmation by us your purchase/s will be posted to you within 2 working days.
For special orders, made to order, engraved and personalised jewellery and items that will be manufactured we will send an order status updated with an expected delivery to the email adress on your order.
For urgent orders Please CONTACT US for delivery updates.
If goods ordered are temporarily unavailable our friendly staff will telephone or email you.
Our sales representative will offer to either:
1. Supply of similar alternative goods for immediate dispatch
2. Place unavailable goods on “Back Order” with an approximate date for dispatch given to you
3. Cancel your order and fully refund all monies paid.

International Buyers

We are based in Victoria, Australia
International Customers are welcome.
We ship to Europe, United States, Japan, Canada, Hong Kong, United Kingdom & New Zealand

Please Note: we do not deliver musical jewellery boxes, money boxes or womens jewellery boxes outside of Australia.

We will post items Registered International Airmail
-Registered Post International Parcels offers an added security service for merchandise items
-Proof of posting
-Signature on delivery.
-Reliable delivery within 3 to 10 business days between metropolitan areas of major cities.
-Provides security handling for most destinations
-Reliable delivery to 159 countries within 3 to 10 business days
-Access to the world’s largest delivery networks
-Offers signed delivery at most destinations
-Delivery to PO boxes, metro, rural and remote areas
All prices shown are in AUS $